Privacy policy

Privacy Policy

At Lumorix, we take the security and privacy of our customers’ data very seriously. Trust is the foundation of our brand, and we are fully committed to protecting the personal information you share with us.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website or make a purchase from us.

1. Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including:

  • Identification Data: First and last name
  • Contact Information: Email address and phone number
  • Shipping Data: Billing address and delivery address for the order
  • Payment Information: Credit/debit card details (processed in a 100% encrypted and secure manner by our payment gateways; we never store your full card details)

2. How Do We Use Your Personal Information?

We use the information we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this information to:

  • Communicate with you and keep you updated on your shipping status
  • Screen our orders for potential risk or fraud
  • If you agree, provide you with information, updates, or advertising regarding our products and exclusive Lumorix promotions

3. Data Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Our store is hosted on a leading e-commerce platform equipped with SSL (Secure Sockets Layer) encryption, meaning all browsing and purchasing data travels completely encrypted across the network.

4. Sharing Your Personal Information

We only share your personal information with necessary third parties who help us process your orders and deliver them to your home. For example:

  • Logistics and Shipping Companies: So the courier knows where to deliver your order and can notify you before arrival
  • Payment Gateways: To process your payment in a completely secure environment
  • Analytics Tools (such as Google Analytics): To help us understand how our customers interact with the website so we can continuously improve the shopping experience

Note: We will never sell, rent, or distribute your personal information to third-party companies for commercial purposes outside of Lumorix.

5. Data Retention

When you place an order through the website, we will maintain your order information for our accounting and tax records unless and until you ask us to delete this information.

6. Your Rights

You have the right to access the personal information we hold about you, to correct it, update it, or request that it be deleted from our database at any time. If you wish to exercise this right, please contact us.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you wish to file a complaint, please contact our support team through the "Contact" section on our website or send an email to:

lunorixsupport@gmail.com