Return & Refund Policy
At Lumorix, our main goal is for you to be completely satisfied with your purchase and your experience with our refreshing cooling hats. We understand that buying online can sometimes feel uncertain, which is why we want your shopping experience with us to be simple, safe, and risk-free.
That is why we offer a 30-Day Satisfaction Guarantee. If your Lumorix cooling hat does not meet your expectations, we are here to help.
From the moment you receive your order, you have 30 calendar days to try your Lumorix cooling hat and experience its comfort and cooling features.
If during this period you decide that the product is not the right fit for you, you can request a return and we will help you with the process.
To start your return process, simply follow these steps:
To process your refund correctly, please ensure that:
Once we receive your package and inspect the condition of the product, we will process your refund.
The refund will be automatically issued to your original payment method (credit/debit card or PayPal).
Depending on your bank or payment provider, refunds usually take 3 to 7 business days to appear in your account.
Do I have to pay anything to return the product?
Return costs may vary depending on the situation and will be explained by our support team during the return process.
What if my cooling hat arrives damaged or defective?
If your product arrives damaged or has a manufacturing defect, please contact us within 48 hours of receiving your order. We will review your case and provide a solution as quickly as possible, including a replacement if necessary.
Can I return the product if I have already used it?
Yes. We understand that you need to try the product to see if it meets your expectations. However, the product must be returned in acceptable condition and without damage caused by improper use.
If you have any other questions or need assistance, our customer support team is available through the "Contact" section on your website.
Your comfort and satisfaction are our top priorities.
Lumorix Team
lunorixsupport@gmail.com
"Keeps me cool and comfortable during long hours outside. The fan is quiet, lightweight, and the battery easily lasts through my morning walks
"Perfect for gardening and outdoor activities. It provides a steady breeze and doesn't feel heavy at all. Makes hot days much more enjoyable.
"Great for fishing and hiking. The airflow really helps under direct sunlight, and it's easy to recharge. Very comfortable to wear for hours
"Excellent quality and very easy to use. The battery lasts long enough for a full afternoon outside, and the cooling effect helps me stay comfortable even on the hottest days.
